Energy and Utilities

A better protection for your employees and a quick reactivity to technical and operational alarms

Your challenge

In today’s environment, municipal utilities and energy providers have to face a wide range of challenges. The change of mentality of the supplier and the service provider, the digital transformation of business processes, as well as the stricter regulations regarding the employees’ protection may exemplify this context.

Our Solution

The proper and quickest possible redirection of information is a key element to cope with these requirements. MobiCall allows an extensive network between machines, devices, sensors and the staff responsible, in order to directly transfer important process data, critical thresholds and faults.

Thanks to MobiCall it is also possible to ensure an effective and reliable mobilisation of first-aiders and rescue teams to safeguard employees in case of emergency. By means of MobiCall internal and external first aid stations are alerted and evacuations are immediately initiated. Crisis teams can be set up according to the emergency situation, to provide the affected areas with information in case of all kinds of major emergency.

MobiCall allows safeguarding buildings, production facilities and the technical infrastructure while preventing damages. The system supports such processes acting as a central alarm and information platform.

A great added value of this solution is providing all conceivable ways to trigger the alarm. Standardised and proprietary interfaces allow a full integration of existing production plants, hazard detection technology, building management systems, IT components and process control systems.

Fields of application

  • Alerting
  • Personal safety
  • Incident Management
  • Control centers
  • Evacuation
  • Emergency call-center
  • Info-hotline
  • Smart Factory
  • Business continuity management
  • Process and building automation
  • ICT monitoring

Learn more about how MobiCall supports you by protecting your Employees and Buildings.

Structure and Overview

MobiCall provides a better protection for your employees and a quick reactivity to technical and operational alarms. Thus allowing to avoid any kind of interference, machine failure, production loss and downtime. The system provides a time- and calendar-dependent information distribution, which enables a flexible mapping of availability lists and rosters. The information transfer occurs on a skill-based, prioritised and a simultaneous or sequential way, depending on the alarm configuration. MobiCall also supports internal watchdog monitoring, automatic backups as well as comprehensive reporting and statistical functions.

All scenarios can be configured and managed through the MobiCall-App, both in a centralised and decentralised way. The web-based management tool features an innovative “drag-and-drop” configurator. This solution provides IT administrators and users responsible for groups as well as for subject areas with an intuitive and clearly structured tool to configure personal data and alarm parameters. The multi-client capability offers to different areas the opportunity to autonomously administer their own alarm management by means of differentiated access rights. The connection of external databases is also possible, thus allowing the use of existing master data for the automatic import, which consequently reduces the administrative load.

As a professional safety solution, MobiCall can also be operated in a redundant set-up with increased performance and high reliability. MobiCall geo-clustering enables redundancy and functional monitoring in several locations.

All licenses for alarm escalations, time-dependent alarm distribution, fixed number of alarming persons, internal watchdog monitoring, data backup, alarm reports and statistical evaluations are included by default.

Evacuation and emergency management

In emergency situations (e.g. fire alarms or disaster alerts) an immediate mass alerting is necessary. With MobiCall the existing infrastructure can be used so that existing telephones and computers are available to transmit an acoustic or optical alarm signalling. IP-loudspeakers or central PA systems can be connected in order to play back the proper announcement (e.g. in corridors). These functions permit a fast evacuation of buildings. MobiCall can also be used as a central alarm platform to manage situations of crisis. The system ensures a fast information supply thanks to simultaneous alerts. Moreover, the co-ordination between acting people is supported by means of automatic teleconferences. The system provides assistance for health emergencies, taking into account the legal and professional association`s rules linked to first-aiders emergency calls.

Disaster alerting

  • A system for fire and disaster alerting
  • Integration of existing fire alarm and danger warning systems through standardised and manufacturer-specific interfaces (among others ESPA 4.4.4, ESPA-X, XML)
  • Automatic or manual alarm triggering
  • Technical or sectoral alerting according to the scenario
  • Multimedia alerting via phone, smartphones, PC Client, IP-loudspeaker and subsystems
  • Use of alarm features such as announcement, special ring tone or call disrupt (depending on the PBX system)

Crisis teams and emergency conferences

  • Automatic and manual starting of teleconferences
  • Optional inbound, outbound and mixed conferences
  • Dialling different destination numbers of the same participant
  • Optional conferences record
  • Configuration of password-protected access controls or identification through the phone number
  • Web-based administration surface to manage conferences
  • Dynamic conference participants’ connection

First-aiders’ emergency call

  • Central phone number for all employees to call first-aiders
  • Optional record of emergency information
  • Fixed and dynamic space-oriented alarm combination
  • Automatic set-up of conference among first-aiders with optional recording and forwarding
  • Optional forwarding to external stations
  • Automatic machines switching off in case of emergency
Personal protection in both internal and external functions

In the past years, threats and infringements have constantly increased. To be able to quickly help employees in critical situations, MobiCall allows triggering the socalled masked “silent alarms” in a flexible way using the available PC and communication infrastructure. All alarms are centrally processed with rapidity and reliability. Emergency teams are informed via phone calls or PC pop-up messages. Automatic teleconferences are a valid support to estimate the situation and to define the proper assistance measures. MobiCall can also be used to safeguard single workers. Hence, the integration of DECT, WiFi, GSM and remote emergency devices ensures a reliable employees protection.

Workplaces protection

  • Use of several media to trigger the alarm
  • Silent alarm triggering through a telecommunication system with the option to be listened in the room
  • PC-client to trigger and receive an alarm
  • Hotkey function and connection to external USB push-buttons
  • Alarm triggering and receipt with locked screen
  • Monitored connection between server and client
  • Active Directory integration to transfer master data
  • Push-buttons connection or remote emergency devices using the existing networking infrastructure
  • Alarm scenarios can be customised or combined depending on the building, floor, storey, and department

Field representatives’ protection

  •  App for all standard smartphone platforms
  • Encrypted communication between server and client
  • Alarm triggering through emergency button (hardware button) or Soft Button*
  • Emergency function with locked screen (Android)
  • Automatic alarms (no movement, panic and man-down alarm*)
  • Support of external push-buttons and smartwatches
  • Registration and cancellation of on-call services
  • Localisation via GPS, WiFi, Bluetooth Beacon and NFC

Lone workers’ protection

  • Platform-independent solution for DECT, Wifi, GSM
  • Support of manual (red button) and automatic alarms (man-down, no movement, time, escape and tear-off via pull cord alarm)
  • Automatic set up of emergency conferences between alarm trigger and alarm recipient
  • Permanent monitoring of the personal alarm signal devices
  • Localisation via DECT, Wifi, Bluetooth Beacons and GPS
  • Buildings and site plans visualization system
  • Support to the security service and the watchman controls
Physical security and management

MobiCall can be operated as a central Physical Security Information Management (PSIM) platform. Local systems, such as burglary control panels, access controls, PA system alarm centre, video surveillance systems, paging stations, intercoms or central building control systems can be recorded and visualised on a central customised user interface. Thanks to all the gathered information, the user is able to get a comprehensive overview and to take the necessary steps, which include the availability alert as well as the crisis teams’ implementation and the integration of an info hotline.

Control centres and hazard management

  • Central representation and compression of video and data sources to be monitored
  • Call-up of crisis teams
  • Optional alerting regarding availability
  • Live monitoring of alarm and information distributions
  • Alerting according to the presence status
  • On-call schedules deposit
  • Automatic import of alarm plans
  • Integrated voice recording
  • Start of emergency conferences
  • Geo-redundant components design
  • Integration of digital radio and smartphones clients

Info hotline /Citizen Service Centre

  • Automatic parallel calls receipt
  • Flexible adaptation of free or pre-defined announcements
  • Optional multistage Interactive Voice Response menus
  • VIP circuitry for phone numbers of utmost importance
  • Partial or total blocking of phone numbers as an option
  • Saving important staff resources
  • Alerting of the population
  • Comprehensive statistics and logging

Security technology

  • Platform-independent integration of security technology
  • Constant monitoring of critical components
  • Optional collection of local alarms endowed with a secondary alerting channel via GSM
  • Direct transmission of camera images to the client smartphones
  • All-clear signal and information function
Monitoring of technical components

MobiCall, with its variety of interfaces, allows a real time monitoring of all subsystems, such as process control and visualization systems, as well as building automation and ICT components. When faults or critical thresholds occur, the detailed alarm information and process data are automatically conveyed through the cross-platform to a defi ned group of people. The integrated task management is a major advantage of this solution, ensuring faults classifi cation and tracking. The whole process, starting from the alarm trigger up to the troubleshooting including the usual SLA times, can be monitored and displayed.

Process and building automation

  • • Collection and monitoring of reporting points across different locations
  • IP-Wago contact controller to collect analog signals (such as temperature, measuring and fl uid levels) as well as digital contact inputs and outputs
  • LPWAN based records to connect low-consumption devices, like battery-operated sensors
  • Serial connection via ESPA 4.4.4, Generic Printer Protocol
  • IP integrations via Modbus, KNX, BACNet, OPC, XML, e-mail, ESPA-X, HL7, etc.
  • Visualization of alarm and status messages
  • Support to time schedules and shift plans for a specific alarm transmission
  • Positive or negative acknowledgement signal transmission
  • Task management to monitor all pending events
  • Activation of special features linked to announcement and pop-up functionalities on the PC
  • Integration of PA equipment and IP-loudspeakers

Security technology

  • Platform-independent integration of security technology
  • Constant monitoring of critical components
  • Optional collection of local alarms endowed with a secondary alerting channel via GSM
  • Direct transmission of camera images to the client smartphones
  • All-clear and information function

ICT monitoring

  • Integration of management systems (e.g. Nagios, HP-OpenView, CastleRock, etc.) •
  • Direct integration and monitoring of ICT components: – PBX infrastructures – Windows services and processes – PING functions – SNMP traps V1-V3
  • Setting priorities and availability plans
  • Safe transmission on smartphone app
  • Automatic text-to-speech function including the stored library
  • Temperature and humidity control
  • Access control to the server room including video integration

Do you need more information about a specific application?

Please do not hesitate to contact us to better understand how MobiCall could help you.