Financial institutions and service providers

Comprehensive staff safety as well as efficient and reliable communication in case of emergency

Your challenge

In today’s environment, financial institutions and service providers have to face a wide range of challenges, ranging from the fierce competition on a global basis, the increasing digitalisation of business models and processes, as well as the stricter safety regulations and the global terrorist financing threat, but also the attempt to stay engaged with the customer.

Our solution

A proper and quick redirection of the relevant information is a key element to cope with such requirements.

Through MobiCall internal and external first aid stations are alerted and evacuations are immediately initiated. Crisis teams and conferences can be called up at the touch of a button. A further advantage is that through a unique info hotline, guests, media and the public are provided with the latest information.

Standardised and producer-specific interfaces allow a full integration of the existing systems, devices, sensors and staff members in charge. The connection of external databases is also possible, thus allowing the use of existing master data for the automatic import, which consequently reduces the administrative load. As a result, buildings are safeguarded and the technical infrastructure is prevented from damages.

MobiCall provides a better protection for employees, as well as a quick reactivity to technical and operational emergency situations; thus allowing to enhance the overall safety, to guarantee business processes continuity and to avoid any kind of faults or system breakdowns.

Fields of application

  • Incident Management
  • Emergency Management
  • Business Process Continuity
  • Building automation system
  • ICT monitoring

Sector-related functions

  • Info hotline
  • Emergency Call Center
  • Ticket management
  • Lone workers’ protetion
  • Guardians controls and patrols

LEARN MORE ABOUT HOW MOBICALL SUPPORTS YOU BY PROTECTING YOUR COMPANY AND STAFF MEMBERS

WHILE OPTIMIZING YOUR WORKFLOWS

Structure and overview

All scenarios can be configured and managed through the MobiCall-App, both in a centralised and decentralised way. The web-based management tool features an innovative “drag-and-drop” configurator. This solution provides IT administrators and users responsible for groups as well as for subject areas with an intuitive and clearly structured tool to configure personal data and alarm parameters.

The multi-client capability offers to each area the opportunity to autonomously manage its own alarm management by means of differentiated access rights. As a professional safety solution, MobiCall can also be operated in a redundant set-up with increased performance and high reliability. MobiCall geo-clustering enables redundancy and functional monitoring in several locations.

MobiCall provides a better protection for employees, as well as a quick reactivity to technical and operational emergency situations; thus allowing to enhance the overall safety, to guarantee business processes continuity and to avoid any kind of faults or system breakdowns.

The system provides a time- and calendar-dependent information distribution, which enables a flexible mapping of availability lists and duty rosters. The information transfer occurs on a skill-based and prioritised, as well as on a simultaneous or sequential way, depending on the alarm configuration. MobiCall also supports internal watchdog monitoring, automatic backups as well as comprehensive reporting and statistics features.

Starting from the current version, MobiCall supports Low-Power Wide-Area Network based protocols, such as LoRa, SigFox or NB-IoT. Thanks to these technologies it is possible to cheaply and quickly integrate any sensor type. A major advantage of this technology is that no GSM, WiFi or Ethernet infrastructure is necessary to let the sensors run. Due to the battery-operated system, no connection to the mains is needed. Therefore, e.g. allocated emergency buttons, utility meters, or temperature and level sensors can simply be connected to a central MobiCall device.

Personal protection and evacuation

In emergency situations like fire alarms or disaster alerts an immediate mass alerting is necessary. With MobiCall the existing infrastructure can be used so that telephones and computers in use are available to transmit an acoustic or optical alarm signalling. IP-loudspeakers or central PA systems can be connected in order to play back the proper announcement (e.g. in corridor areas). To be able to quickly help employees in critical situations, MobiCall allows triggering the so-called masked “silent alarms” using the available PC and communication infrastructure. Emergency teams are alarmed and detailed information, such as alarm type and location, helps to evaluate the situation and to define the suitable aid measures. The system can be employed for first aiders’ emergency calls, taking into account the rules and regulations of the employers’ liability insurance association.

Evacuation and alerting

  • A single system for fire, disaster and emergency alerting
  • Integration of existing fire alarm and danger warning systems through standardised and manufacturer-specific interfaces (among others ESPA 4.4.4, ESPA-X, XML)
  • Automatic or manual alarm trigger
  • Technical or sectoral alerting according to the scenario
  • Multimedia alerting via phone, smartphone, PC Client, IP-loudspeaker and subsystems
  • Use of alarm features such as announcement, special ring tone or call disruption (depending on the PBX system)

Workplaces protection

  • Use of several media to trigger the alarm
  • Silent alarm are triggered through the telecommunication system and can be listened in defined rooms
  • PC-client to trigger and receive an alarm
  • Hotkey function and connection to external USB push-buttons
  • Alarm trigger and receipt with locked screen
  • Active Directory integration to transfer master data
  • Connection to push-buttons or remote emergency devices using the existing networking infrastructure
  • Alarm scenarios can be customised or combined depending on the building, floor, storey and department

First-aiders emergency call

  • Central phone number for all staff members to call first-aiders
  • Optional record of emergency information
  • Fixed and dynamic space-oriented alarm combination
  • Automatic set-up of conferences among first-aiders
  • Conferences can be recorded and forwarded
  • Optional forwarding to external stations
  • Automatic switching-off function in case of emergency
Incident and emergency management

In case of any sudden emergency, MobiCall provides a fast implementation of emergency and contingency plans, whether the issue concerns the breakdown of important IT systems or short-term capacity constraints. A benefit of this solution is that all heterogeneous systems, such as the hazard detection technology or IT and management systems can be gathered and displayed on a central customised interface. Thanks to the collected information, all staff members are able to get a comprehensive overview of the situation. Depending on the circumstances, different scenarios can be put into action, monitored and managed both manually and automatically. These include a simultaneous alarm and information distribution, availability alert, automatic implementation of crisis teams and teleconference, as well as the activation of an info hotline. Moreover, extensive alarm and event log books are available for documentation and post-processing purposes.

Central emergency management

  • Central representation of data to be monitored
  • Call-up of crisis teams
  • Optional availability alert
  • Live monitoring of alarm and information distributions
  • Alerting according to the presence status
  • On-call schedules deposit
  • Automatic import of alarm plans
  • Integrated voice recording
  • Geo-redundant components design

Crisis teams and emergency conferences

  • Automatic and manual starting of teleconferences
  • Optional inbound, outbound and mixed conferences
  • Dialling different destination numbers of the same participant
  • Optional conferences record
  • Configuration of password-protected access controls or identification through the phone number
  • Web-based administration surface to manage conferences
  • Dynamic conference participants’ connection

Info hotline

  • Automatic parallel calls receipt
  • Flexible adaptation of free or pre-defined announcements
  • Optional multi-stage Interactive Voice Response menus
  • VIP circuitry for phone numbers of utmost importance
  • Partial or total blocking of phone numbers as an option
  • Saving important staff resources
  • Alerting of the population
  • Comprehensive statistics and recording
Monitoring of technical components

MobiCall, with its variety of interfaces, allows a real time monitoring of all subsystems, such as process control and display systems, as well as building automation and ICT components. When faults or critical thresholds occur, the detailed alarm information and process data are automatically conveyed through the cross-platform to a defined group of people. The integrated task management is a major advantage of this solution, ensuring faults classification and tracking. The whole process, starting from the alarm trigger up to the troubleshooting including the usual SLA times, can be monitored and displayed.

Process and building automation

  • Monitoring of reporting points across different locations
  • IP-Wago contact controller to collect analog signals as well as digital contact inputs and outputs
  • LPWAN based records to connect low-consumption devices, like battery-operated sensors
  • Serial connection via ESPA 4.4.4, Generic Printer Protocol
  • IP integrations via Modbus, KNX, BACNet, OPC, XML, ESPA-X, HL7..
  • Visualization of alarm and status messages
  • Time schedules and shift plans are supported for a specific alarm transmission
  • Positive or negative acknowledgement signal transmission
  • Task management to monitor all pending events
  • Activation of special features linked to announcement and pop-up functionalities on the PC
  • Integration of PA equipment and IP-loudspeakers

Security technology

  • Platform-independent integration of security technology
  • Constant monitoring of critical components
  • Optional collection of local alarms endowed with a secondary alerting channel via GSM
  • Direct transmission of camera images to the client smartphones
  • All-clear and information function

ICT monitoring

  • Integration of existing management systems
  • Direct integration and monitoring of ICT components such as PBX infrastructures, Windows services and processes, PING functions and SNMP traps V1-V3
  • Setting priorities and availability plans
  • Safe transmission on smartphone app
  • Automatic text-to-speech function including the stored library
  • Temperature and humidity control
  • Access control to the server room including video integration

Do you need more information about a specific application?

Please do not hesitate to contact us to better understand how MobiCall could help you.