The development of customer loyalty is a high priority in the leisure and hospitality industry. A satisfied customer is much more likely be a loyal customer and much more likely to share their experience positively. Customer comfort and safety therefore become a high priority and it becomes imperative to attend to customer needs and demands correctly, and as quickly as possible.
Being a unified event platform, MobiCall is able to centralise all communication processes within a system, leading to a better management and monitoring of events occurring in a hospitality facility.
MobiCall is able to detect and centralise lots of signals, e.g. from sensors and buttons to business applications like PMS and BMS, and to assign then responsibilities to key staff members. The information centralisation allows the optimisation of resource allocation, which may reduce post event analysis in case of emergencies.
MobiCall will also assist you in the optimisation of all backend activities: from technical alarms, to emergency events, or just simple requests… helping to keep them out of the customer’s reach.
MobiCall provides a better protection for your guests and staff members, as well as a quick reactivity to technical and operational alarms; thus allowing to avoid any kind of faults, technical failures, waiting times and dissatisfactions. The system provides a time- and calendar-dependent information distribution, which enables a flexible mapping of duty rosters. The information transfer occurs on a skill-based and prioritised, as well as on a simultaneous or sequential way, depending on the alarm configuration. MobiCall also supports internal watchdog monitoring, automatic backups as well as comprehensive reporting and statistics features.
All scenarios can be configured and managed through the MobiCall-App, both in a centralised and decentralised way. The web-based management tool features an innovative “drag-and-drop” configurator. This solution provides IT administrators and users responsible for groups as well as for subject areas with an intuitive and clearly structured tool to configure personal data and alarm parameters. The multi-client capability offers to different areas the opportunity to autonomously administer their own alarm management by means of differentiated access rights. The connection of external databases is also possible, thus allowing the use of existing master data for the automatic import, which consequently reduces the administrative load.
As a professional safety solution, MobiCall can also be operated in a redundant set-up with increased performance and high reliability. MobiCall geo-clustering enables redundancy and functional monitoring in several locations.
Starting from the current version, MobiCall supports Low-Power Wide-Area Network based protocols, such as LoRa, SigFox or NB-IoT. Thanks to these technologies it is possible to cheaply and quickly integrate any sensor type. A major advantage of this technology is that no GSM, WiFi or Ethernet infrastructure is necessary to let the sensors run. Due to the battery-operated system, no connection to the mains is needed. Therefore, e.g. allocated emergency buttons, utility meters, or temperature and level sensors can simply be connected to a central MobiCall device.
In emergency situations like fire alarms or disaster alerts an immediate mass alerting is necessary. With MobiCall the existing infrastructure can be used so that telephones, in-room entertainment systems and computers in use are available to transmit an acoustic or optical alarm signalling. IP-loudspeakers or central PA systems can be connected in order to play back the proper announcement(e.g. in hall and corridor areas). Moreover, the coordination between acting people is supported by means of automatic teleconferences. The system can be employed for first aiders’ emergency calls, taking into account the rules and regulations of the employers’ liability insurance association.
An efficient employment of all means of communication is a crucial cost and quality factor for a hotel business. By means of MobiCall all existing systems, such as the telephone system, the entertainment system, and the hotel management software can be linked together. As a consequence, the workflow can be optimized, thus allowing to sink the costs and to enhance the service quality. Here the Task Management module plays a key role, since it supports cross-media planning, administration, monitoring and execution of tasks.
MobiCall, with its variety of interfaces, allows a real time monitoring of all subsystems, such as process control and display systems, as well as building automation and ICT components. When faults or critical thresholds occur, the detailed alarm information and process data are automatically conveyed through the cross-platform to a defined group of people. The integrated task management is a major advantage of this solution, ensuring faults classification and tracking. The entire process, starting from the alarm trigger up to the troubleshooting including the usual SLA times, can be monitored, displayed and recorded.
Do you need more information about a specific application?
Please do not hesitate to contact us to better understand how MobiCall could help you.