– service based telephony:
MobiCall receives all alarms from any system ( i.e. one line for each topic ).
Administrators can assign experts to the line
The experts can maintain their reachability by themselves !
at the IT of the city of Zurich MobiCall receives all alarms from NetCool ( NMS ) ( might also be Tivoli, SPO, Castelrock or others…
The lines are : windows, linux, office, printers, telecommunication, etc. etc…
This can be used for everything, where experts are in branches and the head quarter does not want to configure the phone numbers of the staff members !
– emergency contact centre:
The operators can take several calls in parallel.
This because in these kind of hotlines they do not get any call for hours ( hopefully ). But if there’s an incident, they get tenth of calls in very short time.
– MobiCall IoT
New Voice MobiCall IoT supports LoRa-Wan Server and all kind of Devices.