In today’s environment, operators responsible for retirement homes and facilities for assisted living have to face multiple challenges. The main reasons for this can be identified in the increasing cost pressure, the shortage of trained nursing staff as well as the rising operating and safety regulations.
To cope with all these challenges, it is of crucial importance to reduce the operating costs, to optimise current work processes and to relieve the staff workload. Here, an alarm and information system definitely plays a decisive role. New Voice MobiCall offers the transmission of fault reports to the housing technology, the “silent fire alarm” in accordance with the regulations in force, and people protection.
A major advantage of this solution is that heterogeneous systems of all leading manufacturers can be integrated. So,, every alarm and information scenario can be managed centrally. Thanks to a sector specific and process-related administration surface, management and configuration of the alarm parameters are designed to be particularly user-friendly.
Based on events, MobiCall can interactively alert the responsible service staff, in-house technicians, security officers, as well as the director and external stations, both individually and on a group basis. For this purpose, all existing media are available and can interactively be controlled.
In emergency situations, like fire or disaster alarms, an immediate mass alerting is necessary. With MobiCall the existing infrastructure can be used, so that telephones and computers in use are available to transmit an acoustic or optical alarm. Depending on the fire regulations, the information transmission can also occur as “silent alarm” to reach the responsible nursing staff, the fire safety officers as well as the evacuation assistants. Thanks to standardised and manufacturer-specific interfaces, MobiCall allows to transfer detailed information, such as room name and floor of the fire alarm, to the terminal devices of staff members. This permits an immediate tracking of the alarm location, thus reducing the risk of false alarm. If need be, a sectorial alerting can also be implemented in addition to a general evacuation.
MobiCall, with its variety of interfaces, allows a real time monitoring of all subsystems, such as basic process control and display systems, as well as building management system and ICT components. When faults or critical thresholds occur, the detailed alarm information and process data are automatically conveyed through the cross-platform to a defined group of people. The integrated task management is a major advantage of this solution, ensuring faults classification and tracking. The whole process, starting from the alarm trigger up to the troubleshooting including the usual SLA times, can be monitored and displayed.