Menu
In today’s environment, financial institutions and service providers have to face a wide range of challenges, ranging from the fierce competition on a global basis, the increasing digitalisation of business models and processes, as well as the stricter safety regulations and the global terrorist financing threat, but also the attempt to stay engaged with the customer.
A proper and quick redirection of the relevant information is a key element to cope with such requirements.
Through MobiCall internal and external first aid stations are alerted and evacuations are immediately initiated. Crisis teams and conferences can be called up at the touch of a button. A further advantage is that through a unique info hotline, guests, media and the public are provided with the latest information.
Standardised and producer-specific interfaces allow a full integration of the existing systems, devices, sensors and staff members in charge. The connection of external databases is also possible, thus allowing the use of existing master data for the automatic import, which consequently reduces the administrative load. As a result, buildings are safeguarded and the technical infrastructure is prevented from damages.
MobiCall provides a better protection for employees, as well as a quick reactivity to technical and operational emergency situations; thus allowing to enhance the overall safety, to guarantee business processes continuity and to avoid any kind of faults or system breakdowns.
Application Areas
SECTOR-RELATED FUNCTIONS
All scenarios can be configured and managed through the MobiCall-App, both in a centralised and decentralised way. The web-based management tool features an innovative “drag-and-drop” configurator. This solution provides IT administrators and users responsible for groups as well as for subject areas with an intuitive and clearly structured tool to configure personal data and alarm parameters.
The multi-client capability offers to each area the opportunity to autonomously manage its own alarm management by means of differentiated access rights. As a professional safety solution, MobiCall can also be operated in a redundant set-up with increased performance and high reliability. MobiCall geo-clustering enables redundancy and functional monitoring in several locations.
MobiCall provides a better protection for employees, as well as a quick reactivity to technical and operational emergency situations; thus allowing to enhance the overall safety, to guarantee business processes continuity and to avoid any kind of faults or system breakdowns.
The system provides a time- and calendar-dependent information distribution, which enables a flexible mapping of availability lists and duty rosters. The information transfer occurs on a skill-based and prioritised, as well as on a simultaneous or sequential way, depending on the alarm configuration. MobiCall also supports internal watchdog monitoring, automatic backups as well as comprehensive reporting and statistics features.
Starting from the current version, MobiCall supports Low-Power Wide-Area Network based protocols, such as LoRa, SigFox or NB-IoT. Thanks to these technologies it is possible to cheaply and quickly integrate any sensor type. A major advantage of this technology is that no GSM, WiFi or Ethernet infrastructure is necessary to let the sensors run. Due to the battery-operated system, no connection to the mains is needed. So, allocated emergency buttons, utility meters, or temperature and level sensors can among others simply be connected to a central MobiCall device.
In emergency situations like fire alarms or bomb threats an immediate mass alerting is necessary. With MobiCall the existing infrastructure can be used so that telephones and computers in use are available to transmit an audible or visual alarm signalling. In hazardous situations, MobiCall cares for your staff safety at work, enabling to draw on the integrated functions of an emergency call centre. Furthermore, MobiCall functions as a central solution in case of emergency alerting, e.g. MCI alarm, to execute a parallel information transmission.
Evacuation and alerting
In case of any sudden emergency, MobiCall provides a fast implementation of emergency and contingency plans, whether the issue concerns the breakdown of important IT systems or short-term capacity constraints. A benefit of this solution is that all heterogeneous systems, such as the hazard detection technology or IT and management systems can be gathered and displayed on a central customised interface. Thanks to the collected information, all staff members are able to get a comprehensive overview of the situation. Depending on the circumstances, different scenarios can be put into action, monitored and managed both manually and automatically. These include a simultaneous alarm and information distribution, availability alert, automatic implementation of crisis teams and teleconference, as well as the activation of an info hotline. Moreover, extensive alarm and event log books are available for documentation and post-processing purposes.
MobiCall, with its variety of interfaces, allows a real time monitoring of all subsystems, such as process control and visualization systems, as well as building automation and ICT components. When faults or critical thresholds occur, the detailed alarm information and process data are automatically conveyed through MobiCall to a defined group of people. The integrated task management is a major advantage of this solution, ensuring faults classifi cation and tracking. The whole process, starting from the alarm trigger up to the troubleshooting including the usual SLA times, can be monitored and displayed.
