Public Institutions

Your Challenge

Public institutions are facing ever growing pressures, like the increasing regulations to better secure staff members and assets from unforeseen or even daily routine risks. Furthermore, they are increasingly expected to better manage extreme or unforeseen events and situations that inevitably surprise at the most inconvenient of times. Evacuation, lock-down and emergency plans are expected to be reliable, efficient, with people easily able to collaborate and stay informed.

Our Solution

MobiCall is both able to automatically and/or manually be configured to respond to any change in situation, at any time. In an emergency situation this may be a sensor triggered automatically, or it may be triggered via a web-interface, an email or a simple phone call. MobiCall is then able to manage an orderly predetermined procedure or workflow, for evacuation or for an automated lock-down process, or some other procedure as set out by decision makers. MobiCall will assist in ensuring collaboration and/or escalation of notification of the event between key people/decision makers to ensure a planned outcome.

Application areas

Learn more about how MobiCall can support you by protecting your employees and buildings

MobiCall provides a better protection for people and staff members, as well as a quick reactivity to technical and operational alarms; thus allowing to avoid any kind of faults or system breakdowns and to improve public safety. The system provides a time- and calendar-dependent information distribution, which enables a flexible mapping of duty rosters. The information transfer occurs on a skill-based and prioritised, as well as on a simultaneous or sequential way, depending on the alarm configuration. MobiCall also supports internal watchdog monitoring, automatic backups as well as comprehensive reporting and statistics features.

All scenarios can be configured and managed through the MobiCall-App, both in a centralised and decentralised way. The web-based management tool features an innovative “drag-and-drop” configurator. This solution provides IT administrators and users responsible for groups as well as for subject areas with an intuitive and clearly structured tool to configure personal data and alarm parameters. The multi-client capability offers to different areas the opportunity to autonomously administer their own alarm management by means of differentiated access rights. The connection of external databases is also possible, thus allowing the use of existing master data for the automatic import, which consequently reduces the administrative load.

As a professional safety solution, MobiCall can also be operated in a redundant set-up with increased performance and high reliability. MobiCall geo-clustering enables redundancy and functional monitoring in several locations.

Starting from the current version, MobiCall supports Low-Power Wide-Area Network based protocols, such as LoRa, SigFox or NB-IoT. Thanks to these technologies it is possible to cheaply and quickly integrate any sensor type. A major advantage of this technology is that no GSM, WiFi or Ethernet infrastructure is necessary to let the sensors run. Due to the battery-operated system, no connection to the mains is needed. So, allocated emergency buttons, utility meters, or temperature and level sensors can among others simply be connected to a central MobiCall device.

 

In emergency situations like fire alarms or bomb threats an immediate mass alerting is necessary. With MobiCall the existing infrastructure can be used so that telephones and computers in use are available to transmit an audible or visual alarm signalling. In hazardous situations, MobiCall cares for your staff safety at work, enabling to draw on the integrated functions of an emergency call centre. Furthermore, MobiCall functions as a central solution in case of emergency alerting, e.g. MCI alarm, to execute a parallel information transmission.

Fire and disaster alarm

  • Silent alarm in accordance with the current legislation relating to fire protection
  • Integration of the existing fire alarm systems (ESPA 4.4.4, ESPA-X, contact)
  • Manual alarm trigger (telephone, web, push button)
  • Fire compartment or sectoral alerting
  • Integration of a pre-alarm to avoid false alarms
  • Parallel multimedia alerting on different devices
  • Activation of special features to pass on announcements and to display pop-up messages on the PC screen
  • PA system and IP-loudspeakers integration
  • Start of emergency conferences

Lone worker protection

  • Platform-independent solution for DECT, Wifi, GSM
  • Support of manual (red button) and automatic alarms (man-down, no movement, time, escape and tear-off via pull-cord alarm)
  • Automatic set up of emergency conferences between alarm trigger and alarm recipient
  • Permanent monitoring of personal alarm signal devices
  • Localization via DECT, Wifi, Bluetooth Beacons and GPS
  • Buildings and site plans visualization system
  • Support to patrol and watchman controls

MCI alarm

  • Automatic simultaneous availability alert according to the MCI stage
  • Automatic sending of alarm reports
  • Optional time display to inform alarm recipients until arrival at the facilities
  • Automatic import of alarm plans
  • Presence-based alert
  • Start of emergency conferences
  • Multimedia alarms to mobile phones by call, SMS or alarm app

MobiCall can be operated as a central Physical Security Information Management (PSIM) platform. Local systems, such as burglary control panels, access controls, fire alarm systems, PA systems, video surveillance systems, paging stations, individual work stations, intercom or central building control systems can be recorded and displayed on a central customised user interface. Thanks to all the gathered information, the user is able to get a comprehensive overview of the situation. Depending on the circumstances, different scenarios can be put activated, monitored and managed both manually and automatically.

Control centres and hazard management

  • Central representation of data to be monitored
  • Call-up of crisis teams and conferences
  • Optional availability alert
  • Live monitoring of alarm and information distribution
  • Alerting according to the presence status
  • Input of on-call schedules
  • Automatic import of alarm plans
  • Integrated voice recording

Info hotline

  • Automatic parallel calls receipt
  • Flexible adaptation of dynamic or pre-defined announcements
  • Optional multi-stage Interactive Voice Response menus
  • VIP circuitry for phone numbers of utmost importance
  • Partial or total blocking of phone numbers as an option
  • Saving important staff resources
  • Alerting of the population
  • Comprehensive statistics and recording

MobiCall, with its variety of interfaces, allows a real time monitoring of all subsystems, such as process control and visualisation systems, as well as building automation and ICT components. When faults or critical thresholds occur, the detailed alarm information and process data are automatically conveyed through MobiCall to a defined group of people. The integrated task management is a major advantage of this solution, ensuring faults classifi cation and tracking. The whole process, starting from the alarm trigger up to the troubleshooting including the usual SLA times, can be monitored and displayed.

Process and building automation

  • Collection and monitoring of reporting points across different locations
  • IP-Wago contact controller to collect analog signals (such as temperature, measuring and fl uid levels) as well as digital contact inputs and outputs
  • LPWAN based records to connect low-consumption devices, like battery-operated sensors
  • Serial connection via ESPA 4.4.4, Generic Printer Protocol
  • IP integrations via Modbus, KNX, BACNet, OPC, XML, e-mail, ESPA-X, HL7, etc.
  • Display of alarm and status messages
  • Support to time schedules and shift plans for a specific alarm transmission
  • Positive or negative acknowledgement signal transmission
  • Task management to monitor all pending events
  • Activation of special features linked to announcement and pop-up functionalities on the PC
  • Integration of PA equipment and IP-loudspeakers

Hochschulen_Sicherheitstechnik

Security technology

  • Platform-independent integration of security technology
  • Constant monitoring of critical components
  • Optional collection of local alarms endowed with a secondary alerting channel via GSM
  • Direct transmission of camera images to the client smartphones
  • All-clear and information function

Hochschulen_ITK_Monitoring

ICT monitoring

  • Integration of management systems (e.g. Nagios, HP-OpenView, CastleRock, etc.)
  • Direct integration and monitoring of ICT components: PBX infrastructures, Windows services and processes, PING functions  and SNMP traps V1-V3
  • Setting priorities and availability plans
  • Safe transmission on smartphone app
  • Automatic text-to-speech function including the stored library
  • Temperature and humidity control
  • Access control to the server room including video integration

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