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Incident management – how it works and benefits for your business


Effective incident management is a fundamental part of keeping any organization’s systems running smoothly. It involves both proactive and reactive measures designed to ensure that outages don’t happen in the first place, but if they do occur then they are discovered quickly and dealt with effectively. Without such measures in place, organizations can suffer serious business losses as customers cannot access services and products reliably. In this blog post, we’ll explore what incident management is, incident management benefits and why it matters for businesses and how to implement an effective strategy within your organization.

Types of incidents in the businesses

In any company of any size, it is important to be aware of the types of incidents that can occur. These range from minor office problems such as the loss or misplacement of documents to major workplace disasters such as natural disasters, accidents and security breaches. We would like to outline few possible incidents:

  1. Nature disasters: floods, earthquakes, blizzards, etc.
  2. Fires
  3. Health problems of your employees
  4. Thefts and burglaries.
  5. Hacking attacks
  6. Blackouts
  7. Broken machines
  8. And many other situations which influence a normal business day and cause a downtime

Lost time due to these incidents can severely impact a company’s productivity by slowing down otherwise efficient workflows and increasing overhead costs. In addition to this, there are also moral issues which need to be taken into account when dealing with incidents in the workplace such as sexual harassment or bullying. All business leaders should take measures to ensure their respective companies are prepared for all potential risks and crises which may arise in times of uncertainty or adversity. Companies should consider a variety of reactions; ranging from active responses such as insurance policies or data backups, to preventive measures like employee training programs or installing a full scale security infrastructure. Planning ahead is essential if a company wants to be well-equipped when something goes wrong.

Implementing incident management structure in your company

Incident management is an important part of any organization’s overall risk management approach. It involves proactively identifying, analyzing, and responding to potential security issues in a timely manner. The process starts with identifying an issue. During this phase, organizations must determine the structure of their incident response plan, the potential impact on customers or services, and the root cause of the issue. Next, the intensity of the incident must be analyzed to assess the severity and urgency. From there, proper measures must be taken to contain and mitigate the damage it has caused. Finally, effective follow-up steps need to be taken after all affected areas have been addressed to ensure minimal disruption in service. By implementing these steps efficiently and consistently, companies are taking better control of their cyber security environment with fewer opportunities for incidents to occur in the future.

5 steps in incident management


Recording incidents doesn’t have to be a time-consuming hassle. Logging all relevant details in one comprehensive tool allows your team to process any incident efficiently, no matter the urgency or caller. Streamline this workflow further with automated email updates and standardized fields for even more smooth sailing throughout your organization’s operations.

Notification and escalation

Responding to an incident can be a delicate operation that requires prompt attention. When appropriate, quick action is taken after the initial logging of details and if necessary triggering an official alert for more urgent cases. Skilled personnel are assigned with responsibility for managing any alerts that arise until their resolution, ensuring careful escalation measures when needed.

Incident prioritization

Proper allocation of resources can make all the difference when it comes to responding quickly and effectively to incidents. With a clear priority system in place, businesses are able to ensure that time-sensitive issues remain at the forefront, ensuring continued service for customers as well as employees without any disruption.

Investigation and diagnosis

The IT team should always help with any technical issues. They will provide an in-depth analysis and a solution, or escalate the incident for further investigation. Either way, they’ll be sure to get your employees back up and running quickly.


Effective communication can be the key to quickly resolving and closing out tickets before they get bogged down. With automation, not only can resolutions come more swiftly but also there will be a better understanding of how future incidents might best be avoided or handled with greater speed.

Incident management benefits

Restore services and production faster

It is very important to react and resolve all the incidents in the company, so you can continue on working and serve your clients

Reduce costs

Incidents can be a very costly event with huge consequences, but if you have an incident management system installed in your company – you can react swiftly and avoid these costly mistakes.

Ensure workers safety and health

With an indoor positioning system or lone worker protection function, you can react fast and help your employees in a fastest manner. Evacuation plans, panic buttons and all other measures will ensure the best possible security to your most important asset – your team.

Collect important data

While tracking all the data you can identify involved parties in the incident and prepare yourself for the next such event.

Create a better overall process

By utilizing continuous integration and delivery techniques, organizations can deploy changes at an increasingly quicker rate. This works to both decrease the number of incidents that arise due to bugs or technical debt as well as accelerates their resolution time – thus setting up a virtuous cycle for continued improvement in complex systems over the long-term.

New Voice experience in incident management

Our team has more than 30 years experience in various incident management projects and infrastructures. We have installed many incident management platforms and we are ready to help you in any possible security matter: from sand storms to lone worker protection, from burglaries to business continuity management.

We have developed and still daily develop and improve our own security softwares: MobiCall, NVX and MobiCall.App. A full scale incident management infrastructure is our passion and we would be more than happy to help you.  

What is a panic button and how it benefits your business


Have you ever been in a situation that felt out of control, too overwhelming, or even dangerous for your personnel or clients? If so, then you know how important it is to have the best security measures – and the perfect tool to help develop one might be the panic button.  This device has become increasingly popular among businesses as a way to protect their employees, belongings, and customers during emergencies. Panic buttons can seem intimidating at first glance but understanding what they are and how they work can give valuable peace of mind in any uncertain situation.  In this blog post we will explore exactly what a panic button is, who benefits from its use, and some tips for choosing the right one for your business. Read on to learn more about this essential safety essential!

What is a panic button

A panic button is a security measure which informs the local authorities or your security personnel about a dangerous situation immediately. A panic button must be pushed or pressed, then it automatically sends a signal to responsible entities (local police, emergency services or security personnel) who can react and help you in dangerous situations. Panic buttons can be placed under the counter (in banks, shops or other business places), on the walls (for hazardous situations in the working place) , on people (wearable panic buttons can be used in lone worker protection situations) or anywhere else where your personnel can reach it fast in a dangerous situation. Panic button works perfectly with a silent alarm as it can inform the security personnel without any sound or visual distraction, so the intruders will not be able to notice the alarm and will not escalate the situation. Further reading: Benefits of a silent alarm

In what situations you may need a panic button

Panic buttons can be used in many dangerous situations, but probably the most popular ones are robberies and other situations where a person’s life is threatened. But actually panic buttons can be a very valuable security measure in many more industries and situations:

  • Doctors, nurses and other employees in hospitals who are at risk of aggression
  • Medical emergencies for patients in need
  • Lone workers who are working alone in remote places
  • Personnel working with dangerous equipment and who are constantly at risk of an injury
  • Housemaids working alone in hotel rooms
  • People who work with very expensive assets (money, jewelry, electronics, etc.)
  • Taxi alarm – for drivers who feel threatened at work
  • Dangerous weather situations: storms, floods, earthquakes, etc.

A panic button is an important asset in a company if you have people working in possible dangerous and life threatening situations. A panic button reacts in the fastest manner and can help to save your employees lives.

How does a panic button function 

Once triggered, a panic button automatically sends an alarm to security personnel. It provides your security personnel with accurate information about the precise location of an alarm. Panic buttons work perfectly with an indoor positioning system as it allows them to detect the accurate location of a person in need even in closed areas and buildings. Such information is perfect for lone worker protection situations as people are mostly working in areas where GPS signals are not able to detect a precise location. Installing a thorough indoor positioning system which covers every part of your buildings allows you to find the personnel in need in the fastest possible way. As mentioned before, panic buttons can be installed under counters, walls, or other locations in the building, but as well panic buttons can be in cars, on a person (wearable panic button), so this way you can provide help to as many people as needed in your company.

Benefits of a panic button for your business

As panic button is one of the fastest option to react to a dangerous situation, it can provide many benefits to your company:

  1. Save lives. Your employees are the most important asset in the company, so taking care of them is the top priority.
  2. Avoid burglaries. Panic buttons send an instant alarm to the security personnel, so it helps to avoid costly robbery situations.
  3. React fast to assaults. A panic button can help to avoid assaults as your personnel can send an instant alarm if they feel threatened.
  4. Lone worker protection. A panic button helps your lone workers if a dangerous situation arises.
  5. Avoid dangerous weather situations. It can help to react in a fastest way to evacuate and move to a safe location.

All in all, a panic button is a great business tool to avoid dangerous and costly situations.

New Voice International experience with panic buttons

New Voice International has more than 30 years experience in various security projects where we installed comprehensive security systems including panic buttons, lone worker protection tools, indoor positioning systems, nurse call systems and many others.

Our own developed MobiCall.App has a panic button function which immediately or even automatically reacts to dangerous workplace situations. MobiCall.App can be installed into your existing security infrastructure or can be the main platform for your new security measures.

We would be more than happy to help you with any security solution and if you have any questions, please contact us.


Benefits of a silent alarm

What is a silent alarm?

If you’re a business owner or are responsible for the safety of your employees and assets , you know that full scale security is essential for your company’s success. An important part of maintaining this security are alarm systems – and one of the most effective type of alarm available is the silent alarm.  But what is a silent alarm? Silent alarms allow businesses to be protected while still providing customers with a subtle, non-intrusive experience; they have also become increasingly popular in recent years as companies look for better ways to ensure incredibly reliable security measures.  A silent alarm is an automated system that sends out an alert if it detects a security breach without making any noise or visual sign — making it very difficult for intruders to detect and hard to ignore as it sends an automated signal to the police or informs your security services. It is the most important aspect of the silent alarm – intruders do not suspect anything until the police come and arrest them, keeping your employees safe in the meantime as intruders would not panic hearing loud alarms in the premises. In other cases your colleagues and staff as well can react swiftly and come to help the people in need. Silent alarms can be integrated into your security unit or can be a stand-alone solution for your company. In this blog post, we will explain exactly what a silent alarm is, why it’s so effective, and how you can use them in your business. By understanding what makes these alarms work best – and making sure that your premises are adequately equipped – you can rest assured knowing that your company will remain safe from potential threats at all times.

How does a silent alarm function?

Silent alarms can be triggered by a panic button or an automatic system (installed sensors in the area) which detects intrusion or any other specific peculiarities in your premises. Most important thing is: the silent alarm is silent and no one can hear it. Silent alarms can be triggered by a person if he or she pushes a button: the best examples are security buttons in the banks or jewelry stores. This way a person in danger or a person who notices a dangerous situation can trigger the silent alarm themselves. That is perfect for burglary situations. Another way to trigger the silent alarm can be automatic. If you set up your silent alarm to be triggered once someone opens the door, the windows or any other parts of the building in a suspicious or unconventional manner, or simply outside of pre-defined office hours – the silent alarm system will automatically send the information to the police or other pre-defined groups.The automatic silent alarm is perfect for defined situations where changes in normal routine and pattern can be easily noticeable by a system and the input of employee is not necessary. Silent alarms can be set up for other security reasons as well: changes in humidity in the laboratories, lone worker protection, it can be a part of your indoor positioning system, nurse call systems, and many other dangerous or hazardous situations. Silent alarm is a perfect solution if you want your security system to react fast and avoid hazardous situations.

Benefits of silent alarm for businesses

Intruders are not aware

Silent alarm is a perfect solution if you want to catch and arrest the intruders, as the whole time they are in your premises – they hear no sound, no alarm, no panic. If burglars do not panic, it gives a much better chance that they will not harm your personnel or do any other irrational harm to your property

It does not bother your neighbors

Especially if you have an automated silent alarm security system, it is important that changes in your humidity or nurse call system does not wake up all the neighborhood. Silent alarm is as safe as a loud alarm and will inform the people in the fastest manner to react and solve the problem – no need to inform all the people around in the middle of the night.

It automatically informs the police

Silent alarm system automatically informs the local authorities and they will act accordingly. The automatically sent signal helps to avoid dangerous situations when your employees are physically not able to call the police as they may need to hide and stay silent or are even threatened. Your personnel can be sure and feel safer knowing that no matter what – the police are on the way.

Allows CCTV to identify the intruders

If you are using a CCTV system in your security platform, a silent alarm can be in great help identifying the burglars. As a silent alarm gives any sound or visual signals, intruders are completely unaware of the alarm and spend time in your premises behaving in a relaxed manner. This way you can get much more footage of them and later on it will be a great help for the local police.

It is easy to integrate silent alarm into your existing security infrastructure

If you already have your own security infrastructure, do not worry, silent alarms can be easily integrated in your system while making your company even safer. Silent alarm solutions perfectly work with all the security systems and different setups.

New Voice International silent alarm experience

We have more than 30 years experience in different security solutions and silent alarm is a big part of our security platform. Our own security platform MobiCall enables silent alarms,flexibly via the existing PC and communications infrastructure, to be triggered covertly. All alarms are processed quickly and reliably. Emergency teams are informed via phone calls or PC pop-up messages. Automatic telephone conferences support in the assessment of the situation and the determination of appropriate relief measures. MobiCall thus ensures protection of persons and employees and for a fast response to rapid response to operational alarms.

How MobiCall functions in silent alarm situation

Different options for silent alarm alarm triggering are available. Triggering via the PC client can be done by an individual key combination (e.g. Alt+1), or in the form of a panic alarm by pressing at least 3 arbitrary keys, by mouse click via the MobiCall application, as well as by using an externally connected Bluetooth or USB button. The central MobiCall server can control the client via computer or user name, IP or MAC address or the the access point and locate it. In case of an emergency, MobiCall initializes an individual or group related alerting scenario. Thereby MobiCall transmits MobiCall, according to alarm and schedule, transmits the event multimedia, for example to internal and external extensions, smartphones, PC clients, IP loudspeakers, to the defined to the defined group of persons.  Depending on the configuration of an alarm, a room-based, skill-based, prioritized and simultaneous or sequential information transmission. To ensure the highest possible security a predefined number of recipients must acknowledge the alarm. If these persons are not reached, the system can the system can initialize an alarm escalation in order to notify further additional subscribers. MobiCall logs detailed information about the entire alarm process. The alarm report can be sent automatically or retrieved at any time from the alarm center.

Silent alarm function via telephone

 An emergency call is triggered by pressing a specific button button on the desk phone. This can happen inconspicuously and is not acknowledged, so that the intruder does not notice that an alarm has been triggered. After the terminal has made the emergency call, it switches to the listening function. This enables the automatically members of the “alarm group” to listen into the room in question in order to the room in question to assess the threat situation. At the same time, the system automatically initiates an emergency conference call between these users so that they can discuss suitable countermeasures. If you need any help with silent alarms, we are more than happy to help you.    












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